How can I report migration issues?

If you've recently moved to Arbor Finance and you've found that some data you expected is missing or doesn't match the data you had asked us to migrate, you'll need to check in Arbor Finance where you expect the data to be and check in your migration workbook and end of month reports (using the month that was migrated).

• If the data isn't present in your original migration data you may be able to add this data into Arbor Finance directly.
• If the data is present in your migration source data but not in Arbor Finance you'll need to get in touch so we can investigate the problem for you. 

To report the issue or learn how to import missing data, contact the Arbor Support Team if supported by Arbor, or your Support Partner if not supported by Arbor.

Include the following:

• Information about what is missing/different on Arbor. What are you expecting to see on Arbor? 
• Attach a screenshot of the data that's present in your migration workbook and what is present (or not) on the Arbor Finance Screen you are viewing.

Don’t forget, contacts are imported post migration - the details will be in your post migration guide.

The Arbor Finance migration is a carrying over period/month end balances and totals by budget or analysis code. Detailed transactional information is NOT migrated.