Troubleshooting contract linking from Arbor MIS to Arbor Finance

Below is a list of FAQs related to linking the MIS to Finance

The External Connection is not visible

Check that you have changed the LA Reports to your local authority and waited 24 hours for this to be enabled.

When I try and log in to the MIS to make the connection I cannot sign in

Check the user and password is for an Arbor MIS Admin, you cannot use your Arbor Finance login for this.

The contract data is not being pulled from the the MIS

There are a few reasons for this.

• Check the error report when you update staff, this may identify a few items such as the Payroll number or a lack of a job description. These will need to be updated in the MIS.
• Another common reason is that the contract data is not aligned with the financial year.

Click here for the help article on contracts in Arbor MIS

The amount of the Total Expense is not correct

Check that you have entered the Pension amount in the Budgeting > Baseline categories, there are 2 figures needed, the Support Staff pension rate and the Teaching Staff pension rate. Click here to read the Help article.

The budget code I need to assign to a staff role is not available

In the budgeting > Budget codes make sure the ledger code is assigned as an expense Type. You can see the Type in the last column on the screen. Click here to read the Help article.