Contacting Support

Call us

If you require assistance with Arbor Finance (formerly RM Finance), Integris Accounts (formerly RM Accounts) or Access Budgeting and are directly supported, you can reach the Support Team on 020 7097 1684 (Monday to Friday, 08:00-17:00), excluding public/bank holidays.

When calling, please quote your school's URN number to help us find your details. (This is a change from what we have requested previously). If you don't know your URN number, you can find it on the https://get-information-schools.service.gov.uk/. If you are an Integris user, you can also find the number within Modules > General > School Details.

Set up an online account

Support tickets can be raised online from: https://arborfinance.zendesk.com/hc/en-gb 
New users can create an account by clicking Sign In, then Sign Up.

Please note that each email address must be unique within the system. This means that multiple staff members cannot have separate accounts linked to the same email address.

If you have previously contacted us for support via email but haven't created an account you can also set this up by clicking Get a password:

Please keep your login credentials secure, as they will be required for submitting new tickets and accessing your ticket history online.

It is also possible to raise a support ticket without creating an account or logging in. This can be done by going to https://arborfinance.zendesk.com/hc/en-gb  and clicking Contact Us. We would recommend that users create an account as this will allow you access to view your ticket history online.

How to raise a ticket

1. Go to https://arborfinance.zendesk.com/hc/en-gb  and click Sign in.
2. Enter your username (email address) and password.
3. Select Sign In.
4. Fill in the form with the relevant details:
   • User Type (School user or Partner)
   • Name
   • School Name
   • Product (Arbor Finance / Integris Accounts / Access Budgeting)
   • Subject
   • Description
5. Please provide as much detail as possible and limit each ticket to one issue per ticket.
6. You can add attachments, but we recommend all secure data be sent to the support team via Mail Big File: https://mailbigfile.com/sesl choosing Arbor Finance Support as the recipient.
7. Select Submit. 

You will now see a summary of your Ticket.
A unique Ticket ID will appear on the right-hand side. If you decide to call us about the issue instead, please quote this ID.

If you need further help using this system, please contact the Support Team on 020 7097 1684.