Contact us - How can I get in touch with Arbor?

The easiest place to find information is to jump into the Help Centre's step-by-step instructions (including searchable Year End and queries).

The Help Centre can be used by anyone who uses Arbor Finance, whether you're partner supported or Arbor supported. You don't need to be signed in.

See how to get the most out of the Help Centre here: How to use the Arbor Help Centre

How to contact us if you're supported by Arbor

If you can't find what you're looking for in our Help Centre, you can contact us by logging a support call or by Phone. Our support team is usually available to help on weekdays (Monday to Friday, 08:00-17:00), excluding public/bank holidays or certain dates outlined below.

Contact Us form

The best way to contact us is online by logging a support ticket simply clicking here and using your sign in details. You would have had sign-in details sent separately. If you haven’t/can’t locate these, then please complete the contact form, (If contacting after 28.08.24, use this form) indicating you have an Arbor Finance product related query.

Email

Some of our other teams can only be contacted via direct email. Please note that these teams will not be able to provide support for using Arbor Finance.

• For queries and support with the Arbor HQ community: [e-mail] 
• To discuss purchasing training, your Arbor package or your usage of Arbor: [e-mail]
• For queries and support with training: [e-mail]

For anything else, please use the Contact Us form detailed above. There are also options within the Contact Us form to get in touch with our Onboarding and Finance teams.

Ask the Arbor HQ

Why not ask a fellow Arbor user if they can help with getting the most out of Arbor. Click here to get started.

Please note that there is no requirement for support from Arbor when using the HQ, so please use another channel if you require a response.

Access Training

The Arbor Training Hub is your go-to place for all your onboarding training, resources such as recordings of previous webinars plus links to live training sessions: The Arbor Training Hub

Ask the Arbor HQ

Why not ask a fellow Arbor user if they can help with getting the most out of Arbor. Click here to get started.

Please note that there is no requirement for support from Arbor when using the HQ, so please use another channel if you require a response.

Call us

We're currently available on this number:

• 0207 0971 684

As a support team, our team will need the school details to log the call against. Please provide:

• School name
• Postcode
• URN

Include details of the issue:

• Any error message (screenshot if possible)
• What specifically does the query relate to?