Contact us - How can I get in touch with Arbor?

The easiest place to find information is to jump into the Help Centre's step-by-step instructions (including searchable Year End and queries).

The Help Centre can be used by anyone who uses Arbor Finance, whether you're partner supported or Arbor supported. You don't need to be signed in.

How to contact us if you're supported by Arbor

Our support team is usually available to help on weekdays (Monday to Friday, 08:00-17:00), excluding public/bank holidays or certain dates outlined below.

If you are a Partner supported school, you will need to speak directly with your support partner, as our phone and contact form/ email support is only available for Arbor supported schools. Please do not contact Arbor directly as you will be referred to your partner and will delay resolution.

If you are a school in onboarding, but also partner supported - you can contact our Onboarding team for any onboarding queries but for any technical onboarding queries or product queries, please contact your support partner.

Contact Us form

Please complete this contact form. You can also find this by clicking 'Contact Us' in the top right of our Help Centre.

In the form, provide us with as much information as you can. This will ensure we can investigate thoroughly for you without having to email back for more information which can delay a resolution.

• Select the relevant option (for example if you need to report a bug)
• Get in touch with our business Finance team by selecting I have a question about about our Arbor Finance Invoice
• Get in touch with our onboarding team about your migration journey by selecting I need to speak to the onboarding team about our migration journey
  
  • Our Support team handle any technical queries about your onboarding template etc. - if you need help with this please select I have a technical migration query/issue so this can be sent to the correct team

Email

Some of our other teams can only be contacted via direct email. Please note that these teams will not be able to provide support for using Arbor Finance.

• For queries and support with the Arbor HQ community: [e-mail] 
• To discuss purchasing training, your Arbor package or your usage of Arbor: [e-mail]
• For queries and support with training: [e-mail]

For anything else, please use the Contact Us form detailed above. There are also options within the Contact Us form to get in touch with our Onboarding and Finance teams.

Ask the Arbor HQ

Why not ask a fellow Arbor user if they can help with getting the most out of Arbor. Click here to get started.

Please note that there is no requirement for support from Arbor when using the HQ, so please use another channel if you require a response.

Access Training

The Arbor Training Hub is your go-to place for all your onboarding training, resources such as recordings of previous webinars plus links to live training sessions: The Arbor Training Hub

 

Call us

PLEASE NOTE: From 7th April - 16th April 2025, we will be operating via a booked call system. If you need to speak with one of our team, please use this link to schedule a call with us.

We will resume to be available on the number below from 22nd April:

• 0207 0971 684

As a support team, our team will need the school details to log the call against and verify for security purposes. Please ensure to provide:

• Your name
• Your email address
• School name
• School postcode
• School DfE number